Frequently Asked Questions

Find answers about our heavy-duty jump starters, OEM services, certifications, technical support, and global cooperation.

Product Questions

What types of vehicles can your jump starters support?

Our heavy-duty jump starters are designed for trucks, buses, excavators, construction equipment, mining vehicles, agricultural machinery, and other diesel-powered industrial applications.

Do you offer both 12V and 24V jump starters?


Yes. We provide 12V, 24V, and combined 12/24V lithium jump starters for different commercial and industrial applications.

Can your products start large diesel engines?


Yes. Our industrial models are engineered for high-displacement diesel engines and can reliably start heavy-duty equipment even in cold environments.

How long does the battery hold charge during storage?


Our lithium jump starters feature low self-discharge performance and can remain ready for extended standby periods when properly stored.

Technical Support

What is the peak current of your jump starters?


Depending on the model, our products provide up to 30,000A peak current for heavy-duty starting applications.

Can the jump starter operate in cold weather?


Yes. Our products are tested for stable starting performance in extreme low temperatures down to -40°F.

What protection systems are included?


Our intelligent BMS includes multiple protections such as over-current, over-charge, short circuit, reverse polarity, temperature, and over-voltage protection.

What battery technology do you use?


We use high-performance lithium battery technology with strict cell screening and industrial-grade assembly standards.

OEM & Private Label

Do you support OEM and private label projects?


Yes. We support customized branding, logo printing, packaging design, and product customization for OEM and private label customers.

Can you customize packaging?


Yes. We provide customized packaging solutions according to customer branding requirements.

What is your MOQ for OEM orders?


MOQ depends on the product model and customization requirements. Please contact our sales team for details.

Do you provide technical support for distributors?


Yes. We provide technical information, product guidance, and after-sales support for global partners and distributors.

Certifications

What certifications do your products have?


Our products comply with UL2743, CE, FCC, RoHS, and PSE standards.

How do you control product quality?


We implement strict inspection procedures including battery screening, laser welding inspection, aging tests, and real-world engine starting validation.

Do you test every product before shipment?


Yes. All finished products undergo functional and performance testing before shipment.

Shipping & Orders

Which countries do you export to?
We mainly export to North America, Europe, Nordic regions, and other international markets.
How long is the production lead time?
Lead time depends on order quantity and customization requirements. Please contact us for the latest schedule.
Do you support global shipping?
Yes. We support international shipping and cooperate with professional logistics partners.

Warranty & Service

Do your products include warranty support?
Yes. Warranty terms vary by product model and cooperation type. Please contact us for details.
How can I contact technical support?
You can contact our team via email for product support, troubleshooting, and technical consultation.
Do you provide user manuals?
Yes. Product manuals and operating instructions are available for all models.

Need More Information?

Contact Our Team